Event Details

Connie K. Poulsen is a principal in Poulsen Consulting, where she contracts with organizations as a professional speaker, trainer and consultant. Connie specializes in management and supervisory training.  Connie enjoyed a 25 year career at Xerox Corporation. During her years at Xerox, Connie was responsible for the management of sales and profit as District Manager of Los Angeles. She also held the positions of Western Region Training Manager, and Manager of Customer Education for the United States. Her last position with Xerox was Manager, Education Industry Marketing in which she had worldwide responsibility for marketing programs.

Most lawsuits are the result of failed conversations. Improving a supervisor’s or manager’s ability to conduct difficult conversations can lower the risk of legal action and improve the productivity and morale of the workforce. Managers and supervisors often shy away from providing critical feedback to employees about personal hygiene, job performance, unacceptable behavior, or other sensitive subjects.

Connie will provide a framework for conducting those conversations. Participants walk away with tools to more effectively prepare for and conduct difficult conversations as well as handle employee reactions. Topics will be approached from a managerial perspective. Case studies will be used as teaching and learning tools. Attendees will leave feeling more confident when conducting these necessary but difficult conversations and in know what they should and should not say.

1.5 General Credit - APPROVED!

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