Event Details

The Neuroscience of Conversational Intelligence: Why Every Word Matters

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Have you noticed how some conversations we engage in create a sense of fear, doubt or trepidation, or leave us with a mixture of emotions like distrust, hurt and or anger? What if you could learn how to create collaborative conversations that foster trust, connection, caring and candor in your business and personal relationships? The Neuroscience of Conversational Intelligence: Why Every Word Matters is an interactive presentation that invites you to harness the chemistry of language in order to have productive, healthy conversations, even in the most challenging situations. You will learn the chemistry that causes us to connect or disconnect during conversations, and leave with tools to help you frame and sustain powerful conversations by talking about what really matters.

Learning points: 

• The chemistry of conversation and how it affects our listening
• Three Levels of Conversation and how to use them
• The Conversational Dashboard
• How to move a conversation from distrust to trust
• How to close the gap between intention and impact during conversations

Takeaways:

Participants will gain an understanding of the basic Conversational Intelligence (C-IQ) concepts and practice application of them in small group activities designed to bring C-IQ principles to real life situations that they are experiencing.  The activities and handout will support them in creating at least one C-IQ based action to practice in their workplace and begin creating more powerful, collaborative conversations immediately.

Bio:  Logan Reed is a Certified Conversational Intelligence Coach and Professional Certified Coach with experience working with a diverse range of organizations that includes schools, financial institutions, mortgage companies and the United Nations Population Fund.  Prior to opening her coaching practice in 2011, Logan worked in Human Resources for 15 years in both for-profit and not-for-profit organizations.  In all of her roles as a coach, trainer, consultant and facilitator, Logan is committed to creating more collaborative, engaged organizational cultures that result in a more sustainable, profitable future for all.